How Product Kitting Can Dramatically Slash Your Costs

By | 2018-02-06T13:22:58+00:00 August 17th, 2017|Uncategorised|

Yоu’rе in Good Hands: Truѕting IMD FULFILLMENT fоr All оf Yоur Assembly аnd Kitting Needs. IMD Fulfillmеnt provides tор-nоtсh product Kitting аnd assembly. Let оur Packaging tеаm соmрilе your individual рrоduсtѕ intо ready-to-ship ѕеtѕ. Cоmрlеtеd kitѕ аrе ѕtоrеd with уоur invеntоrу and mарреd tо a specific SKU diѕtinсt frоm thоѕе assigned tо the individuаl рrоduсtѕ [...]

What Is A Pick & Pack Service?

By | 2018-02-06T13:22:39+00:00 August 2nd, 2017|Uncategorised|

Pick and расk fulfillment iѕ раrt оf thе supply chain management process. It’ѕ thе рrосеѕѕ оf рiсking ѕоld рrоduсts, расking them, аnd thеn аffixing a ѕhiррing label аnd invоiсе tо the рrоduсt. Whеn thiѕ iѕ dоnе, уоur рrоduсt iѕ ready tо bе ѕhiрреd. In lауmеn tеrmѕ, it’ѕ whatever process уоu take after уоu sell аn [...]

Reducing postage & packaging costs

By | 2018-02-06T13:22:21+00:00 May 22nd, 2017|Uncategorised|

For small items, Royal Mail undoubtedly offer the best postage costs.While they get a lot of bad press (and have a few archaic quirks) they actually provide one of the cheapest and most reliable postal services in Europe.For larger items it’s generally cheaper to use a courier service such as ParcelForce or DHL. If you [...]

6 simple strategies to create more repeat customers

By | 2018-02-06T13:22:08+00:00 May 19th, 2017|Uncategorised|

Returning customers are the holy grail when it comes to eCommerce. They often spend more, buy frequently and have the potential to become loyal advocates for your brand. For some online retailers, increasing customer retention rates by as little as 5% could lead to a 25-95% increase in profits. So how do you ensure that [...]

How successful eCommerce businesses cope with (and reduce) returns

By | 2018-02-06T13:20:15+00:00 May 19th, 2017|Uncategorised|

As much as returns are an inevitable by-product of eCommerce, they are also a source of tension and confusion for many online retailers. Just as poor execution during the initial fulfilment of an order can damage your business, a badly handled returns process can have a sizeable impact on customer satisfaction, repeat business and brand [...]

Why Customers Love Tracked Fulfilment

By | 2018-02-06T13:19:07+00:00 May 19th, 2017|Uncategorised|

Waiting for an important parcel without tracked delivery can be the source of much stress for consumers. For many of us it is a familiar situation – you have selected the ‘next day delivery’ option at the online checkout so you can receive your order that extra bit faster, and now you’re at home and [...]

Update! New E-Commerce and Courier Fulfilment Integrations at IMD

By | 2018-02-06T13:18:53+00:00 May 19th, 2017|Uncategorised|

Your company’s order fulfilment needs are important to us, and that is why we have expanded our e-commerce and courier integrations at IMD Fulfilment. Now it is easier than ever to streamline the fulfilment process for your new or established business. New E-Commerce Solutions For your online business, IMD now offers integration with Channel Advisor, [...]

What is a Fulfilment Service?

By | 2018-02-06T13:18:35+00:00 May 19th, 2017|Uncategorised|

As e-commerce businesses become popular, the need for fulfilment services is increasing. But, what exactly is a fulfilment service? Read below to find out, so that you can determine if this solution would help your business. Definition of Fulfilment In a business sense, the term fulfilment refers to receiving, packing and shipping orders. These activities, [...]

Customer Service 101: Are You Handling Inbound and Outbound Calls Correctly?

By | 2018-02-06T13:18:08+00:00 May 19th, 2017|Uncategorised|

In your e-commerce business, it’s important to provide excellent customer service that drives repeat sales and boosts your online reputation. As your contact centre gets inbound calls and places outbound ones, it’s important to know the ins and outs of how to communicate correctly to get these significant benefits. Plus, if you’re unable to provide [...]

Pick, Pack and

Ship Process: Is it Worth Hiring a Business to Do It for You?

By | 2018-02-06T13:17:41+00:00 May 19th, 2017|Uncategorised|

If your company provides products (rather than services), you have likely considered at some point whether it is worth hiring a business to pick, pack and ship items to your customers for you. Here are useful tips for whether outsourcing the process is right for you. What is Pick, Pack and Ship? “Pick, pack and [...]